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Restoration·Garland, TXFor homesFor businesses

Alison Zelaya

Servpro of Park Cities4.784 Google reviews

Flood, fire or mold cleaned up and rebuilt by one team

Co-owner of SERVPRO of Park Cities with her husband Juan. Water, fire, mold and storm restoration plus rebuild for homes and businesses in Dallas and the Park Cities.

Hours
24 hours, weekends and holidays
Service area
Dallas, Highland Park, University Park
Licensed
IICRC Certified Firm
Member
since 2020

What Alison does

  • Water damage extraction and drying
  • Fire and smoke cleanup
  • Mold inspection and remediation
  • Storm board-up and roof tarping
  • Biohazard and sewage cleanup
  • Reconstruction after the cleanup
All services →

Problems Alison solves

  • Standing water from a burst pipe or leak
  • Smoke and soot in rooms the fire never reached
  • A musty smell or visible mold
  • A storm opened the roof and the house is exposed
  • Cleanup is done but the walls are still open

Who should call

  • Homeowners in Dallas, Highland Park and University Park
  • Property and facility managers who want a crew on call
  • Offices, retail, medical and multifamily buildings after damage
  • Owners filing their first insurance claim after damage

The best introductionA homeowner who just found standing water or smoke damage and needs a crew today, then one company to dry, clean and rebuild.

10 guides by Alison

Answers Alison gives clients every week

All restoration guides
Restoration You just found standing water in the house: the first 48 hours, step by step Water does its worst damage quietly, inside walls and under floors, in the first two days. Here is what to do in the right order, and what a restoration crew does once it arrives. 8 min read Should I hire one company for water damage cleanup and the repairs, or separate contractors? A drying company and a contractor, or one company for both: which works better 7 min read What should I do when a Dallas storm damages my roof or breaks my windows? A storm opened the roof or broke the windows: securing a Dallas home the same day 7 min read How can I tell if there is hidden water damage behind my walls or under my floors? Hidden water damage: the signs behind walls and under floors most people miss 7 min read Is air duct cleaning worth it, or is it mostly a sales pitch? Is air duct cleaning worth it? What it fixes, what it does not, and the myths 7 min read Can I clean up mold myself, or do I need a professional in Texas? Mold on the wall: when you can clean it yourself and when you should not 7 min read What should I ask a water damage restoration company before I let them start work? Questions to ask a restoration company before the first fan goes in 7 min read What happens during sewage backup cleanup, and is it safe to stay in the house? Sewage came up through the tub: what cleanup involves and whether you can stay 7 min read What drives the cost of fire and smoke damage restoration in Dallas? Smoke reached rooms the fire never touched: what drives the cost of restoration 7 min read Does homeowners insurance in Texas cover water damage, and how do I keep the claim on track? Will insurance pay for the water damage? How Texas policies treat leaks and mold 7 min read

Why clients choose Alison

Proof, not promises

  • IICRC Certified Firm
  • Technician certifications listed: WRT, FSRT, ASD, RRT, CCT, ECTP, SCT
  • OSHA 10-hour general and construction training
  • Member, North Dallas Chamber of Commerce
  • Member, BOMA Greater Dallas
In business
15+ years serving Dallas
Hours
24 hours a day, including weekends and holidays
Team
Owners plus production managers, crew chiefs, estimators, reconstruction project managers and technicians (18 named on the team page)

What clients say

Excerpts from public Google reviews of SERVPRO of Park Cities. Read all 84 on Google.

★★★★★6 months ago

SERVPRO did a fantastic job on the work on my house. George and his colleague did a fantastic job inspecting the hole that was in my ceiling due to a leak. After the assessment, Aaron was so kind and knowledgable about what it would take to patch up the hole and repaint the affected area. He walked me through the different options and was able to get me scheduled very quickly. On the day of repair, Nelson and his Team did a wonderful job on the ceiling. It was originally estimated to take two days (already very quick turnaround) and the Team was able to complete it all (drywall and painting) in one day! From beginning to end, great professional work, would highly recommend.

— Kourtney Kern
★★★★★a year ago

Mr. Aaron Smith and the team did a splendid job! They worked numerous hours and hours to please a situation that a flood had destroyed! Mr. Smith coordinated his task like a professional skilled manager! and gave me courtesy calls when it was always needed. That I'm truly grateful for and making me feel comfort he also gave his expertise to the flooring process. Mr. Smith kept me informed along this journey of what to expect and the next steps. THIS GAVE ME COMFORT!👊🏾 I highly recommend Servpro Park Cities for home restoration! Mr.

— Thelma Nash
★★★★★5 months ago

Trent Timmons and Kendrick Claiborne were the best! They were very polite, professional and just plain nice and courteous. Their demeanor was calm, comforting and attentive. They explained in detail all questions I had about their work and this process. They were very careful when moving furniture and other items. They were very kind and understanding with the issues I had in my home, and they were so polite at all times. They were very soft spoken and thorough with my many questions and answered and explained everything to me in language I understood .

— Linda Sorrells
Show 2 more reviews
★★★★★3 months ago

I was very happy with the work that was done - fast and efficient! Jose was great communicating with me and I would highly recommend them! He was able to locate a roofer to help find the source of the leak and then made the room look like new!

— Erika Spinazzola
★★★★★11 months ago

From day one, Aaron Smith with the RECONSTRUCTION side of ServPro was the best thing sent in my direction; he went above and beyond in every possible way. He set foot on the property daily to make sure the tradesmen were moving along with the repairs and that everything was up to par. There were days he might be at my property and there was a package on the doorstep; he would take it inside and send me a picture of where he left the package. Being out of the home physically, I appreciated that. The whole process took just over four months, of which during that time Aaron was joined by Jose Guerrero when it was realized there was also roof damage.

— Toni Jackson

In Alison's words

Situations Alison handles every week

Standing water from a burst pipe or leak

Water spreads into walls and floors within hours. The team extracts standing water, dries the structure and handles the repairs, with the emergency line answered day or night at 214-522-3000.

Smoke and soot after a fire

Fire damage includes odor and residue far from the flames. Crews clean smoke and soot, control odor and make structural repairs, and pack out and restore contents while the work is done.

A musty smell or visible mold

Mold work starts with inspection, then containment and removal to protect the property and the people in it. Technicians hold industry certifications in water and fire restoration and structural drying.

Storm damage with an open roof

After severe weather the team boards up, tarps the roof and removes debris, then follows with roofing and reconstruction so the property is secured first and repaired second.

Cleanup done but the walls still open

SERVPRO of Park Cities runs its own construction side. Google reviewers describe reconstruction project managers coordinating drywall, paint and flooring, in one case finishing a two-day ceiling repair in one.

An insurance claim you have never filed before

The team documents the damage and provides information about the services performed to help the owner through the claim process, and a rapid response can limit further damage and overall cost.

Services

Everything Alison offers

Water damage restorationExtraction, drying and repairs after floods, leaks and burst pipes.
Fire and smoke damageSmoke and soot cleanup, odor control and structural repair.
Mold remediationInspection, containment and removal.
Storm and disaster responseBoard-up, roof tarping and debris removal.
Biohazard and sewage cleanupSewage, crime scene and pathogen cleaning.
Reconstruction and roofingRebuilding to pre-loss condition, including emergency roof repair.
Air duct and HVAC cleaningSpecialty cleaning for ductwork and systems.
Carpet, upholstery and contents cleaningCleaning and restoration of furnishings and belongings.
Odor removal and document restorationDeodorization and recovery of paper records.
Commercial cleaning and restorationOffices, retail, medical, hospitality, education and property management clients.

Service area: Dallas, Highland Park, University Park

About

Alison Zelaya

Alison Zelaya co-owns SERVPRO of Park Cities with her husband Juan. She came to restoration from sales and retail management and has lived in Dallas for 15 years; the company's crews answer emergency calls 24 hours a day for homes and businesses in Dallas, Highland Park and University Park.

The company dries, cleans and deodorizes after water, fire, mold, storm and biohazard damage, then its own construction side rebuilds, so the owner is not hiring a second contractor once the fans leave. SERVPRO of Park Cities is an IICRC Certified Firm, and the team documents the damage and the work performed to help the owner through the insurance claim.

Why clients choose Alison

  • Locally owned by Juan and Alison Zelaya, who have lived in Dallas for more than 15 years
  • One company for cleanup and reconstruction, so there is no handoff between contractors
  • 24-hour response with an IICRC Certified Firm and certified technicians

Member of BNI Preston Center since 2020.

FAQ

Questions people ask Alison

How fast can a crew get to my property?

SERVPRO of Park Cities runs 24-hour emergency service, including weekends and holidays, at 214-522-3000, so active water or fire damage can be addressed the same day.

Do you rebuild after the cleanup, or do I need a separate contractor?

The company handles both. Its construction side, with its own estimators and reconstruction project managers, puts the property back together after mitigation.

Do you work with insurance companies?

The team documents the damage and provides information about the services performed to help with the claim. Coverage depends on the policy.

Are your technicians certified?

SERVPRO of Park Cities is an IICRC Certified Firm, and staff train at SERVPRO's corporate facility and hold certifications in water damage restoration, fire and smoke restoration, applied structural drying and related areas.

Do you handle commercial buildings?

Yes. The team restores and cleans offices, retail, medical, hospitality, education and multifamily properties, isolating damaged areas so operations can continue.

Contact

Reach Alison

CompanyServpro of Park Cities
Office2920 National Court, Garland, TX 75041
Hours24 hours a day, including weekends and holidays

Email goes through the referral form so the chapter can record the introduction.

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