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Business Phone & Telecom·Arlington, TXFor businesses

Beau Bearden

Cleod9 Voice5.0143 Google reviews

Calls, video, chat and texting in one business phone system

Channel Sales Manager at Cleod9 Voice in Arlington. Cloud phone, chat, video and texting for Dallas–Fort Worth businesses with five or more employees.

In business
Nearly two decades
Service area
DFW; cloud service anywhere in the U.S.
Response
Support calls answered by people
Member
since 2022

What Beau does

  • Cloud VoIP phone system
  • Video conferencing and team chat
  • Business texting on staff cell phones
  • Call detail reporting
  • CRM integration and click-to-dial
  • Installation, training and support
All services →

Problems Beau solves

  • The office phone system is aging and cannot follow the team
  • Separate apps for calls, video, chat and texting
  • Staff text clients from their personal cell phones
  • Website visitors cannot reach anyone
  • Power or internet goes out and the phones go down

Who should call

  • IT service companies and MSPs
  • Law firms
  • Healthcare practices
  • Any business with five or more employees

The best introductionAn office of five or more people whose phone contract is ending or whose staff juggle separate apps for calls, video and texting.

Not a fit for a one-person business that needs a single line.

10 guides by Beau

Answers Beau gives clients every week

All business phone & telecom guides
Business Phone & Telecom The office phone system is dying and staff talk on three apps: how to switch without chaos Dropped calls, a voicemail nobody checks and a vendor who no longer supports the hardware. Here is how to evaluate what your team actually needs and what a well-run cutover looks like. 8 min read What should I ask a business VoIP provider before signing a contract? Before you sign with a VoIP provider: the questions that expose a weak one 7 min read Why do our VoIP calls keep cutting out or sounding choppy? Choppy, delayed or dropped VoIP calls: how to find the cause before you blame the phones 7 min read Should each employee get a desk phone, a softphone or a mobile app? Desk phone, softphone or mobile app: matching the device to the person who uses it 7 min read Can we set up a cloud phone system ourselves, or do we need a professional installer? Setting up a cloud phone system yourself: what you can handle and where it goes wrong 7 min read How long does it take to switch business phone providers without losing our numbers? Switching phone providers without losing a number: the timeline, week by week 7 min read What should we check on our business phone system every year? The once-a-year phone system checkup: users, call flows, 911 addresses and the bill 7 min read How do we keep our business phones answering during a Dallas storm or power outage? The power is out and the internet is down: keeping a DFW office's phones answered 7 min read How much does a business phone system cost for a small office in Dallas? What a business phone system really costs a Dallas office, and what moves the number 7 min read Is it a problem if my employees text clients from their personal cell phones? Your staff text clients from their own phones: what that costs you, and the fix 7 min read

Why clients choose Beau

Proof, not promises

  • Strategic partners: Wildix (unified communications platform and hardware), Telnyx (Tier 1 carrier with 911 access), USNet (IT and structured cabling), Shokz (headsets)
  • End-to-end encryption, browser-based with no plug-ins
  • States adherence to ISO compliance standards for IT and MSP clients
In business
Nearly two decades in voice and data solutions, per the company
Financing
Hardware available to rent or purchase
Team
David Bryant, President and CEO; Beau Bearden, Channel Sales Manager; Jonathan Wills, Operations Manager; help desk staff named in reviews

What clients say

Excerpts from public Google reviews of Cleod9 Voice. Read all 143 on Google.

★★★★★5 months ago

We’ve had an excellent experience with Cleod9 Voice for our business. We originally inherited their services from the previous owner, and the transition has been seamless. Tony, Hunter, and Jonathan on the Help Desk team have been consistently responsive, knowledgeable, and easy to work with. They are always available to assist and go above and beyond to ensure issues are resolved quickly and effectively. We truly appreciate the level of service and support Cleod9 Voice provides. Many thanks to the entire team!

— Terri Lee
★★★★★3 months ago

Tony's VOIP training helped me understand the workings of our new phone system. He explained each step in detail and provided great customer service. Thank you for your help!

— Ieds Delivery
★★★★★5 months ago

We Recently switched to Cleod9 Voice & the experience has been fantastic! Tony & Jonathan made the set up process incredibly easy & stress-free. we Highly recommend their team for anyone needing reliable business communications! Thank you again Tony & Jonathan!

— Janet Aguirre
Show 2 more reviews
★★★★★3 months ago

Rene is sooo amazing! Love Cleod9... They're soo responsive, and Rene's customer service is 2nd to none... Call her for any of your business telecom needs in North DFW area... You'll be taken care of in a way that the other brands just... can't... 10/10

— Rocko Bell
★★★★★8 months ago

Cleod9's support team is 5 Stars! Tony was so patient and took the time to troubleshoot my issue with such calmness and grace. THAT is priceless. Thank you Tony!

— Mel Latu

How it works

What happens after you reach out

  1. Demo or free test drive A booked session walks through the platform against the business's current setup.
  2. Installation by Cleod9 technicians Hardware, numbers and integrations are set up for a smooth switch.
  3. Training and go-live Curated training gets the team using the system quickly.
  4. Ongoing support Callers reach real people, and the system is updated and maintained virtually.

In Beau's words

Situations Beau handles every week

An aging phone system that cannot follow the team

Cleod9's cloud PBX runs from a desk phone, desktop or mobile app with call forwarding, auto attendant and voicemail to email, updated and maintained virtually so there is no on-site box to outgrow.

Separate apps for calls, video, chat and texting

One browser-based platform handles voice, team chat, business texting, presence and video conferencing from a single tab, with end-to-end encryption and no plug-ins to install.

Staff texting clients from personal cell phones

A business line on each employee's mobile keeps professional and personal messaging separate, and call detail reporting shows what is happening on every line.

Patient or client confidentiality on the line

Medical, dental and law practices get encrypted messaging, secure file sharing and confidential video conferencing; the company states it understands the importance of HIPAA compliance for healthcare clients.

Website visitors who cannot reach anyone

The Kite contact widget lets a visitor start a chat, audio or video conversation with an available team member straight from the website.

Outages that take the phones down

If power or internet fails, business calls ring simultaneously to another device, and the system is maintained virtually so fixes do not wait for a truck.

Services

Everything Beau offers

Cloud VoIP phone systemScalable PBX with unlimited local and domestic calling, auto attendant and voicemail to email.
Video conferencing and web collaborationBuilt into the same platform, browser-based.
Business texting and team chatMessaging across phone and desktop, with separate business and personal lines.
Kite contact systemWebsite chat, audio and video connection to available staff.
Call detail reporting and contact center toolsReporting, wallboards and monitoring for call centers of any size.
CRM integration and click-to-dialCall customers in one click from integrated systems.
Mobile business linesA dedicated business number on staff cell phones.
Installation, training and supportTechnicians install, teams are trained before go-live, and support is answered by people.
Hardware rental or purchaseDesk phones and headsets with flexible terms.
MSP and IT partner programVoice for IT service providers to offer their own clients.

Service area: Dallas–Fort Worth, Arlington, Cloud service available anywhere in the U.S.

About

Beau Bearden

Beau Bearden is the Channel Sales Manager at Cleod9 Voice, a voice and data communications company based in Arlington that serves businesses across Dallas–Fort Worth. He works with companies directly and with the IT service providers and MSPs who bring Cleod9 to their own clients. Before telecom he worked in publishing and staffing.

Cleod9 runs one browser-based platform for unlimited calling, team chat, business texting, video conferencing, call reporting and CRM integration, with a dedicated business number on staff cell phones. Cleod9 technicians install the system, teams are trained before go-live, and support calls are answered by a person rather than an automated menu.

Why clients choose Beau

  • One platform for calls, chat, video, texting and reporting instead of several subscriptions
  • Installed by Cleod9 technicians with training before the switch
  • Support answered by real people, which is what most of its 143 Google reviews praise

Works alongside: Works alongside IT service companies and MSPs, who bring Cleod9 to their own clients through its partner program.

Member of BNI Preston Center since 2022.

FAQ

Questions people ask Beau

What is included in the Cleod9 platform?

Unlimited local and domestic calling, cloud PBX features such as auto attendant, call forwarding and voicemail to email, team chat, business texting, video conferencing, call detail reporting, click-to-dial and CRM integration, all in one browser-based, encrypted system.

Do we need to buy new phones?

Not necessarily. Hardware can be rented or purchased, and the system also runs on desktop and mobile apps with a dedicated business line on staff cell phones.

Who installs and supports it?

Cleod9 technicians install the system and train the team. When you call support, you reach a person rather than an automated menu, and updates are handled virtually.

What happens if our internet or power goes out?

Business calls ring simultaneously to another device, so the line stays answered.

Is it suitable for medical or legal offices?

Cleod9 serves medical and dental practices and law firms with encrypted messaging, secure file sharing and confidential video conferencing, and states it understands the importance of HIPAA compliance.

Contact

Reach Beau

CompanyCleod9 Voice
Websitecleod9.net
OfficeCleod 9 Voice, 2500 E Randol Mill Rd, Ste 107, Arlington, TX 76011

Email goes through the referral form so the chapter can record the introduction.

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