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Call Center·Dallas, TXFor businesses

Karl Haddad

Forward Konnect Consulting, LLC.

Every call answered in your name, in English and Spanish

Founder of Forward Konnect Consulting in Dallas. Outsourced call center and back-office teams, automation and AT&T business telecom for small and mid-sized companies.

Languages
English and Spanish
Hours
Mon–Fri 9 a.m.–5 p.m. (office)
Response
Within one business day
Member
since 2026

What Karl does

  • Inbound call answering in your name
  • Outbound follow-up and appointment setting
  • Customer support and back-office teams
  • CRM and workflow automation
  • AT&T business wireless, fiber, phones
  • Fleet GPS tracking and ELD compliance
All services →

Problems Karl solves

  • Calls go to voicemail while the team is out on jobs
  • Leads and estimates never get a follow-up call
  • Spanish-speaking customers reach an English-only office
  • Staff spend the day on repetitive admin
  • Phone and internet bills nobody has reviewed in years

Who should call

  • Service businesses whose phones ring more than staff can answer
  • Sales teams with leads going cold
  • Owners who want telecom, fleet and back-office from one partner
  • Companies with Spanish-speaking customers

The best introductionAn owner whose phones ring more than the team can answer, especially one with Spanish-speaking callers.

Not a fit for a business that wants an off-the-shelf package; Karl will say when automation and a smaller team beat a full call center.

10 guides by Karl

Answers Karl gives clients every week

All call center guides
Call Center The phone rings more than your team can answer: fixing missed calls and slow follow-up Every unanswered call is a customer who called someone else. Here is how to find out how many you are losing, what you can tighten yourself, and how an outsourced support or sales team is actually set up. 8 min read What questions should I ask a call center or answering service before I sign a contract? Before you hand over your phones: the questions that expose a weak call center 7 min read How long does it take to set up an outsourced call center team, and what happens first? From first conversation to live calls: how an outsourced phone team gets set up 7 min read Should I hire an in-house receptionist or use an outsourced answering service? In-house receptionist, outsourced agents or software: which fits your call volume 7 min read Can I set up missed-call text-back and automated follow-up myself instead of hiring a call center? Missed-call text-back and auto follow-up: what you can set up yourself, and where it stops 7 min read How do I know if my business needs an answering service or call center? Seven signs your phones need help before your customers tell you 7 min read Does a Dallas business need bilingual English and Spanish phone support? Spanish-speaking callers and an English-only front desk: what Dallas businesses lose 7 min read How much does an outsourced call center or answering service cost a small business, and what drives the price? What an outsourced call center costs a small business, and what actually moves the price 7 min read Will my customers know I use an outsourced call center, and will it hurt my brand? Will callers know, and will it cheapen the brand? Myths about outsourced phone teams 7 min read How do I know if my outsourced call center is actually working? Your call team is live: how to read the reports and tell whether it is working 7 min read

Why clients choose Karl

Proof, not promises

  • Authorized AT&T dealer
  • Independent consultancy headquartered in Dallas
  • Founder with years in corporate business development and customer relations
Languages
English and Spanish
Hours
Mon–Fri 9:00 a.m.–5:00 p.m. (office)
Team
Operations in North America and the Middle East

How it works

What happens after you reach out

  1. Assess Understand operations, current spending and inefficiencies. A free consultation with no obligation; rough estimates are enough to start.
  2. Identify Find opportunities to automate, outsource, optimize or consolidate, prioritized by impact, with written findings and clear options.
  3. Implement Put the right people, technology, systems and services in place, starting with a controlled rollout such as overflow coverage or a single campaign.
  4. Optimize Monitor call quality and performance, report on volume, outcomes, appointments and missed opportunities, and refine scripts and processes.

In Karl's words

Situations Karl handles every week

Calls going to voicemail while the team is on jobs

Every missed call is a lost quote. Forward Konnect staffs inbound agents who answer in the client's business name, handle routine questions, take messages and route calls, following scripts the client approves.

Leads and estimates that never get a follow-up call

Outbound agents follow structured scripts to call back leads, quotes, estimates and past customers, and log every outcome in the client's own CRM. Appointment setters book directly into the client's scheduling system with confirmations and reminders.

Spanish-speaking customers reaching an English-only office

Bilingual agents cover inbound, outbound and appointment-setting calls. Clients share the expected share of Spanish-language calls and the team staffs and scripts for it from the start.

Staff buried in repetitive admin

Business automation covers AI and workflow automation, CRM and process automation, custom business tools and system integrations, so people handle the work that needs judgment and software handles the rest.

Phone, internet and wireless bills nobody has reviewed in years

As an authorized AT&T dealer, Forward Konnect helps choose and bundle business wireless, fiber and internet, phone systems and devices, and runs telecom cost optimization on what the business already pays.

A fleet with no visibility

GPS tracking and telematics, fuel monitoring, driver performance, maintenance management and ELD compliance for companies that run vehicles.

Services

Everything Karl offers

Call center outsourcingInbound service, outbound follow-up and appointment setting by agents answering in the client's business name.
Customer support teamsDedicated support staff for phone, chat and email.
Sales outsourcingRecruiting, training, lead qualification, CRM management and follow-up for outbound sales programs.
Back-office supportDedicated teams for administrative and processing work.
AI and workflow automationAutomating repetitive processes and connecting systems.
CRM and process automationCRM setup, process optimization and custom business tools.
AT&T business telecomBusiness wireless, fiber and internet, phone systems, devices and telecom cost optimization as an authorized AT&T dealer.
Fleet managementGPS tracking and telematics, fuel monitoring, driver performance, maintenance and ELD compliance.

Service area: Dallas, Dallas–Fort Worth, United States

About

Karl Haddad

Karl Haddad founded Forward Konnect Consulting in Dallas after years in corporate business development and customer relations, where he kept meeting the same problems: disconnected systems, overworked teams and companies paying for services that did not fit. The firm is an independent consultancy and an authorized AT&T dealer, with operations in North America and the Middle East.

Every engagement starts with a free assessment of how the business operates and spends, followed by written findings and options before anything is ordered. Bilingual agents answer in the client's name and book straight into its calendar, reports cover call volume, outcomes and missed opportunities, and the client keeps the process documentation.

Why clients choose Karl

  • One partner for people, technology, communications, vehicles and processes
  • Bilingual agents who answer in your business name and book into your calendar
  • Every recommendation is measured against cost and potential savings, and the client keeps the process documentation

Works alongside: Works alongside marketing agencies, CRM and software consultants, commercial insurance agents, fleet and vehicle dealers, and business bankers whose clients need staffing, automation or telecom handled.

Member of BNI Preston Center since 2026.

FAQ

Questions people ask Karl

Will callers know they reached an outsourced team?

Agents answer in the client's business name and follow approved scripts. Quality monitoring keeps calls on-brand.

Can agents book appointments for us?

Yes. Agents book directly into the client's calendar or scheduling system, and automated confirmations and reminders can be added.

How do we see what happened on the calls?

Recurring reports cover call volume, outcomes, appointments, escalations and missed opportunities. Activity is also logged in the client's own CRM or scheduling tools.

What does it cost?

No prices are published. Call volume, hours, languages and goals are defined in a free consultation, then a quote is prepared. Rough estimates are enough to start.

Do we need to change our phone system?

The existing routing must be able to send calls to the outsourced team and fall back to the office or voicemail. Forward Konnect can handle the setup if needed.

Contact

Reach Karl

CompanyForward Konnect Consulting, LLC.
Office5102 Goodwin Avenue, Dallas, TX 75206
HoursMon–Fri 9:00 a.m.–5:00 p.m. (office)

Email goes through the referral form so the chapter can record the introduction.

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